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Downtime

Service Disruption – Investigating Connectivity Issues

Feb 20 at 02:11pm GMT
Affected services
API
Portal
Documentation

Resolved
Feb 20 at 02:26pm GMT

Our hosting provider has identified the issue as a failed SFP module on a core device. This has now been replaced, and connectivity has been fully restored. We will continue to monitor the situation to ensure stability.

Thank you for your patience.

Created
Feb 20 at 02:11pm GMT

We are aware of an ongoing connectivity issue affecting our services. Initial investigations suggest a potential failure of a core network device. Our hosting provider has engineers on-site working to resolve the issue as a priority. We will provide further updates as soon as we have more information.